Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscription & Cancellation Policy

Kare Granola subscriptions let you receive your selected products at the delivery frequency you choose.

Recurring payments

By purchasing a subscription, you authorize recurring charges to your selected payment method according to the subscription terms shown at checkout. Your subscription continues until you cancel it.

Manage your subscription

Through your subscription portal, you can:

• Skip an upcoming delivery.

• Reschedule a delivery.

• Cancel your subscription.

There is no minimum number of orders or minimum commitment.

Cancellations

You may cancel at any time before your next scheduled charge to prevent that charge and future subscription orders.

Cancelling your subscription does not automatically cancel or reverse an order that has already been charged. If you need help with an order already charged, contact info@karegranola.com.

Need assistance?

Email info@karegranola.com with your order number or the email address associated with your subscription. We aim to respond within 48 hours.

If your next charge is approaching, please make changes directly through your subscription portal. Sending an email does not itself cancel or change your subscription.

Your consumer rights

This policy does not limit your rights under applicable consumer protection laws.

Pre-orders

Pre-orders are offered for selected products that are temporarily out of stock or available ahead of a new product launch. Pre-order availability and estimated dispatch timing will be stated on the relevant product page.

Payment

Full payment is collected at checkout when you place your pre-order.

Dispatch timing

Pre-orders ship when the product becomes available. The usual preparation time for in-stock products does not apply to pre-orders unless stated otherwise. Carrier transit time is additional to the estimated dispatch timing.

We will notify you of significant changes to the estimated dispatch date.

Cancellation and refunds

You may cancel your pre-order for a full refund at any time before it ships.

To request cancellation, email info@karegranola.com with your order number and the name used to place the order. Requests received before dispatch qualify for cancellation, even if our response follows later.

Refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider.

Once the order has shipped, it can no longer be cancelled under this pre-order policy. Our Shipping Policy and Returns & Order Issues policy then apply.

This policy does not limit your rights or remedies under applicable consumer protection laws.