Shipping policy

Shipping Policy

This policy applies to direct consumer orders placed through Kare Granola’s online store, operated by Craving Is Served Inc. Retailer, wholesale and other B2B orders follow separately agreed shipping terms.

Where we ship

We currently ship within Canada, excluding Yukon, the Northwest Territories and Nunavut.

Shipping to the United States and other international destinations is currently unavailable.

Shipping rates and free shipping

One-time purchases: Orders of $50 CAD or more qualify for free standard shipping to eligible Canadian addresses. Eligibility is calculated using the merchandise subtotal after discounts and before taxes, excluding shipping charges.

For orders below $50 CAD, available shipping rates are displayed at checkout.

Subscriptions: Subscription orders receive free standard shipping, including the first and recurring deliveries, to eligible Canadian addresses. No $50 minimum applies.

Free standard shipping does not include optional expedited services. Any additional charges for these services are displayed at checkout.

Product and order discounts do not reduce shipping charges. A shipping discount applies only when a promotion specifically includes it.

Order preparation and delivery

Our usual order-preparation time is 2–4 business days, excluding weekends and public holidays. Carrier transit time is additional and begins after your order is dispatched.

Delivery estimates shown at checkout relate to the selected shipping service. They are estimates rather than guaranteed arrival dates.

Custom BYOG orders, pre-orders and busy periods may require different preparation or dispatch timing. Any different timing should be reviewed in the product or offer details before ordering. If you need an order for a specific date, please contact us before purchasing.

Tracking your order

Once your order is dispatched, we will send a shipping-confirmation email with tracking information where available. Tracking updates may not appear immediately after the shipping label is created.

Delivery details and address corrections

Please check your shipping address and contact details before completing your purchase.

If you notice an error, email info@karegranola.com promptly with your order number and the correct information. Address changes may not be possible once an order has been dispatched.

If a parcel is returned because of an address or delivery issue, contact us so we can review the circumstances and discuss the next steps.

Delayed, damaged, missing or incorrect orders

If your parcel appears lost or your delivery contains damaged, missing or incorrect items, contact info@karegranola.com with your order number and details of the issue.

For damage claims, include clear photos of the affected products, packaging and shipping box. Please retain the packaging while we investigate.

We review claims and may check order, packing and carrier records before approving a resolution. Store credit or a replacement may be offered where appropriate after the claim has been verified. Neither is automatically guaranteed before investigation.

Please refer to our Returns & Order Issues policy for further details. Do not send products back to us.

Contact us

For shipping questions, email info@karegranola.com. We aim to respond within 48 hours. Carrier investigations may take longer.

This policy does not limit your rights or remedies under applicable consumer protection laws.