Frequently asked questions

Not at all. Spoon it over yogurt or a smoothie bowl, sprinkle it on fruit, or enjoy a handful straight from the pack. Kare fits breakfast, afternoon munching and snacks on the go.

Standard Packs are pouches for your pantry, sharing and everyday snacking. Kare Cups are convenient grab-n-go cups sold in boxes. Bulk Granola is available for business and food-service enquiries.

Explore the shop or ask about bulk.

Online, Kare Cups are sold in boxes rather than shipped individually. Choose the box options shown in the shop. For a mix of flavours and formats, explore Build a Box.

Build a Box lets you choose from our existing granola products. BYOG (Build Your Own Granola) lets you choose ingredients for a custom blend and give it a name.

Build a Box or create your own blend.

Alongside our online shop, Kare is stocked by retail partners. Availability varies by location. Send us your city and the product you want, and we can help you find a nearby stockist.

Follow the storage instructions and best-before date on your package. Keep the pack closed between snacks and store it in a cool, dry place. Check the label for any instructions specific to your blend.

Check the ingredient list, Nutrition Facts table and serving size on the current package. Nutrition varies by flavour, so compare products using the same serving size. Product-page images can help you review the label before ordering.

If anything is unclear or an image is missing, ask us about the specific product.

No. A product can contain sugar even when it is made without refined sugar. Sweeteners and ingredients such as dried fruit contribute to the total sugars shown in the Nutrition Facts table. Check the current label and serving size for your flavour.

Review the dietary callouts, ingredients and allergen information for the specific product. For gluten-free, vegan, dairy-free or soy-free choices, always check the current package as well. A custom BYOG blend depends on the ingredients you select; not every combination suits every preference.

Some Kare recipes contain tree nuts. Our granola is prepared in a facility that also handles allergens, so choosing a recipe without a particular ingredient does not guarantee freedom from cross-contact.

Read the current package, including any “may contain” statement. If you have a food allergy, contact us about the exact product before ordering. A BYOG note cannot guarantee an allergen-free blend.

Choose your base, select ingredients and preferences, then name your blend. You can also add a note for the Kare team. Review your selections and the displayed price before adding your blend to the cart.

Your granola, your way — start creating.

Choose up to three ingredients in each ingredient category and one texture preference. Categories are optional, but choose at least one ingredient or preference after selecting your base. The selection counter shows the limit for each category.

Yes. Leave optional categories blank and use a “no” option where the builder offers one. If you have a particular preference, add it in the notes. Choosing no added sweetener does not mean the finished blend is sugar-free: other selected ingredients may contain sugars.

Check the size, base option and price displayed on the BYOG page before ordering. The cart and checkout show the amount you will pay. We do not promise extra weight beyond the quantity stated for the product.

Contact us as soon as possible with your order number and the changes you would like. We will check whether production has started. Changes are subject to confirmation and cannot always be made once your blend is in preparation.

We currently focus on Canadian orders; U.S. shipping is paused. Available destinations, delivery options and charges are confirmed at checkout. Any applicable free-shipping offer is reflected there before payment.

See our shipping information, or contact us before ordering if you are unsure whether we deliver to your location.

Order preparation and carrier transit are separate. Custom BYOG orders need preparation time, and busy periods can affect dispatch. Check the shipping page for published estimates and your dispatch email for tracking.

If you need an order for a particular date, ask us before ordering so we can check what is possible.

Use the tracking link in your shipping-confirmation email once your order has been dispatched. If you cannot find it, check your spam folder, then contact us with your order number and the email used at checkout.

Contact us immediately with your order number and the correct address. We will check whether the order can still be updated. An address change is not guaranteed once dispatch is underway.

Contact us promptly with your order number and a description of the issue. For damaged or incorrect items, keep the packaging and email clear photos so we can investigate. Do not send anything back before receiving instructions.

See our refund policy for the current reporting requirements and review process.

Restock timing varies by product. Check the product page for current availability, or ask us about the flavour and format you want. We will share an estimate if one is available.

Where a subscription is available, choose it on the product or builder page and review the delivery frequency, recurring price and terms before checkout. Options and savings depend on the plan shown.

Use the manage-subscription link in your subscription email to view the options available for your plan. If you cannot find the link or need help changing a future order, contact us using the email associated with your subscription.

Request changes before the next scheduled charge. Changes to an order already processed may not be possible.

Yes. We welcome enquiries from retailers, cafés, restaurants, hotels, spas, offices, gyms, event planners and distribution partners. Explore Standard Packs, Kare Cups and Bulk Granola on our wholesale page, then tell us about your business and requirements.

For gifts, explore the Starter Box, Build a Box and custom BYOG options in our shop. For corporate gifting or events, tell us the quantity, date and what you have in mind through our business enquiry form. We will confirm available options and pricing.

Use our Contact page and select “Partnerships or media”. Include your website or social profile, the idea and any relevant dates so we can understand your request.