Refund policy

Returns & Order Issues

This policy applies to direct consumer purchases from Kare Granola, operated by Craving Is Served Inc. Retailer and wholesale/B2B purchases are subject to separate terms.

No returns

Because our products are food items, we do not accept returns or change-of-mind exchanges.

Damaged, missing or incorrect items

If your order arrives damaged, contains incorrect items or has items missing, please contact info@karegranola.com as soon as possible with:

• Your order number and the name used to place the order.

• A description of the issue and the affected items.

• For damage claims, clear photos showing the damage, product packaging and shipping box.

• For incorrect or missing items, photos of what you received and the packing slip, where available.

Please retain the affected products and packaging while we review your claim. Do not consume any product that appears damaged or unsafe.

Reviewing your claim

All claims are investigated before a resolution is approved. We may request additional information and check our order, packing and delivery records to confirm what happened.

If a claim is verified, we may offer store credit or a replacement, depending on the circumstances and product availability. These remedies are not automatic or guaranteed before our review is complete.

Please do not send products back to us.

Response time

We aim to respond within 48 hours. Investigations may take longer, particularly when information is needed from a delivery carrier.

Your consumer rights

This policy does not limit your rights or any remedies available under applicable consumer protection laws.