We have a no return policy, which means you cannot return after receiving your item. However, we may refund or replace your item depending on the issue.
To be eligible for a refund or replacement, your item must be damaged upon receipt, or open or expired. You must report any issues with your item within 7 days of receipt. You’ll also need the receipt or proof of purchase and pictures of the item's condition.
To start a complaint, you can contact us at email@example.com If your complaint is accepted, we’ll send you a replacement or refund for your item as well as for instructions on how to send back your package, if needed. Items sent back to us without first requesting a refund or replacement will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.